Quality

Statement
Zircon Precision Products, Inc. is a customer focused, service organization, providing precision-machined
products to its customers. It is our policy to provide these products at a price that reflects the best value
for our customers and for the profitability of the company. The company will promote a learning environment
for all personnel as part of our continual improvement process activities. Executive management will provide
resources and support employee involvement for new ideas to improve processes, customer service and
employee working conditions.

Objectives
Company objectives include measuring our continual improvement in all areas of our business. This will
include measurements of successes & processes, quality and delivery performance, customer service and the
profitability of the company. Zircon has set the following objectives for the processes within our Quality
Management System. Some of our objectives include, but are not limited to, the following:

- Maintain registration to the ISO 9001 and AS9100 standards.
- Win 35% of the tender offers sent out for new and repeat work.
- 97% on time delivery.
- Supplier defect rate at or below 3.67% of sales
- Customer Return rate for quality at or below 5000 ppm.
- Internal defect rate at or below 4.33% of sales.
- Maintain a customer satisfaction index of at least 3 on a 1-5 scale.

Commitment
We will never knowingly ship a defective product to our customer. We will not let our delivery schedule drive
us to ship bad product. Company employees and management are committed to the ISO 9001 and AS9100
Standards and to the continual improvement of our Quality Management System.